Overview
Price requests
Purchase images
Download images
View order details

Overview

To order an image, you need to:

• Request a price for the image
• Place an order for the image
• Download the image

The My Orders page displays pending price requests (with a price, if the agent has given one) and placed orders. From here the client can:

• View a list of placed orders.
• Remove a selected price request (this can only be done once the price has been set).
• Purchase an image (once the price has been set).

Request a price for an image

Price requests can only be made from a Lightbox, so an image must be added to a Lightbox before a price can be requested for it. To request a price for an image:

• Select the Request Price link beneath the appropriate image in the Lightbox. This will take you to a form on the Placed Orders page.
• Once you have filled in the form, click on the Request button to submit it to the agency.
• Once processed, all price requests are listed at the top of the My Orders page and the Agent will embargo the image, making it unavailable for viewing by other clients.

Purchasing an image

Having had made a price request and received a price for an image, you can purcahse it. To do this,

• Click in the image’s checkbox next to its name in the Price Request list.
• Click on the Purchase button - the system will display an Order Confirmation.
• Click on Confirm Order - a price request e-mail is automatically generated and sent to the agent.
• An order confirmation page is displayed giving an order reference number.
• The order is listed in the Placed Orders page.

Downloading Images

As well as Price Requests, the My Orders page displays summary information about placed orders.

Once the order has been paid for and finalised, the image filename in the download column in the list of placed orders will become a link to the image. It is important to note that the Download option will be set to ‘not available’ until the order has been finalised by the agent. Once the image has been paid for, the label will change to ‘available now’ and will be linked to the image.

To download the image, click on the link and select ‘Save’. Bear in mind that the image will only be available for downloading for a limited time.

Order Details

To view full details about an individual order, click on its Details link.

Help Home